Title

Develop a Request Form for Laboratory Testing

Why

It is crucial that a Request Form is made that automatically persuades clinicians to provide all information that could be relevant for correct laboratory testing.

What

Develop a Request Form that includes room for at least the following information:

  • Patient details (name, address, telephone number, birth date, gender, etc.)
  • Requester details
  • Type of primary sample
  • Examination(s) requested
  • Clinical information relevant to the laboratory (HIV status, CD4 count, etc)
  • Date, time and place of sample collection
  • Date and time of receipt of the sample at the laboratory
  • Any other relevant information


Different, freely accessible sources, provide templates of request forms tailor-made for TB laboratories. In the right-hand column templates from the following sources are provided:

Include clear guidance on how to fill-in the Request Form (this is not provided in the templates in the right-hand column). E.g.: print clear instructions on the backside of the request form on how to fill out each section of the form and what information should be included in each section.

How & who

Quality Focal Point (together with a staff member who can provide useful input on developing the Request Form):

  1. Develop the Request Form including the required elements summed-up above (see ISO 15189:2007 article 5.4.1 or ISO 15189:2012 article 5.4.3).
  2. Present the Request Form in a weekly staff meeting and ask for suggestions for improvement. Some staff members may have valuable suggestions which you may not have thought of when making the form.
  3. Present the Request Form to several clinicians and also ask them for suggestions for improvement. Clinicians have a different perspective that could lead to some valuable suggestions for improvement.
  4. Optimize the Request Form based on the suggestions for improvement received from both the laboratory staff and the clinicians.
  5. Print the Request Form: make as much copies as needed to provide all the clinicians that regularly request laboratory testing with enough forms. Notify the clinicians that they have to contact the laboratory if they need more Request Forms. Explain the clinicians that they have to start using the new Request Forms from now on and discard all the old Request Forms.

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This activity belongs to the QSE Process Management
ISO15189:2007: 5.4.1
ISO15189:2012: 5.4.3
ISO15190:2003: